Hosting & Care plan terms

These terms cover Titus Apps Hosting & Care plans, the monthly or yearly plans in which Titus Hub Inc. (“we”, “us”) looks after a website for you. They apply however your plan starts. If you have signed a proposal or agreement with us that covers your plan, it prevails where it differs from these terms. Using titusapps.com itself is covered by our Terms of Use.

1. What a plan includes

Your plan includes the features listed for it on our pricing page on the day it starts, for one website: the one named in your proposal, or the website address you give at checkout. If we change what a plan includes, we will tell you before the change applies to your plan. Unused edit hours don't roll over to the next month.

2. Where your site runs

Your site runs in a Google Cloud project on your own billing account, with us invited in as an administrator. Google bills its usage to you directly; it is not part of the plan price (our guide to what Firebase hosting costs explains it). Your domain, and accounts such as Stripe and email sending, stay in your name. Hosting & ownership describes what we can access while we manage your site.

3. When a plan starts

• With a new build, we set your plan up on the day your site launches. There is no plan fee while we build.
• If you subscribe online, your plan starts when you complete Stripe's checkout.
• If we haven't built or reviewed your site, we review it before any work starts. If we can't take it on, we cancel the plan and refund what you paid in full.
• Work starts once you have given us the access we need, usually administrator access to your Google Cloud project.

4. Billing and renewal

• Plans are billed in advance, monthly or yearly, through Stripe: by card when you subscribe online, or by invoice for a plan we set up for you.
• A plan renews automatically at the end of each period until it is cancelled.
• Sales tax is added where the law requires it.
• If a payment fails, Stripe lets you know and we will get in touch. If it isn't resolved, the plan ends; your site keeps running in your own Google account.
• If we change a plan's price, we will email you before the new price applies to your plan, and you can cancel before it does.

5. Cancelling

You can cancel any time by emailing info@titusapps.com or in the billing portal. Cancelling stops the next renewal: your plan continues to the end of the period you have paid for. We can end a plan the same way, with notice before your next renewal.

6. When a plan ends

Your site keeps running in your own Google account. We stop managing it, hand over any credentials we hold, remove our access, and transfer the code repository to your GitHub once the build is paid for, with no handover fee. Leaving us describes the steps.

7. Our care, and its limits

We look after your site with reasonable care and skill. We don't promise it will never be unavailable: it runs on Google's platform, and outages there are outside our control, so we don't offer an uptime percentage. Our responsibility for work under a plan is limited to the extent the law allows; a signed agreement between us sets the details.

8. The short version

• With a new build, your plan starts on launch day and we set it up for you. Subscribe online for a site that's already live, and it starts that day.
• Subscribing online for a site we haven't built or reviewed? We review it before any work starts, and if we can't take it on, we cancel the plan and refund you in full.
• Google bills its usage to your own card, separately. For most small sites it is a few dollars a month or less; it depends on traffic.
• Cancel any time: email info@titusapps.com, or use the billing portal. The plan runs to the end of the period you paid for.
• If you cancel, your site keeps running in your Google account. We stop managing it and hand everything over.
• Unused edit hours don't roll over.

9. Governing law

These terms are governed by the laws of the State of New Jersey, and the courts of the State of New Jersey have exclusive jurisdiction over any dispute arising from them.

10. Contact

Questions about your plan: email info@titusapps.com or call 631-977-7400.