Privacy Policy

Titus Apps is run by Titus Hub Inc. (“we”, “us”). This policy covers our website, titusapps.com: what it collects when you visit or send us an inquiry, why, who else handles it, how long we keep it, and how to have it deleted.

Who we are

Titus Hub Inc. builds websites, online stores and web apps, and looks after them on Hosting & Care plans. For the personal information described on this page, Titus Hub Inc. is responsible for it (the “controller”, in privacy-law terms).

Questions about this policy or your information: email info@titusapps.com or call 631-977-7400.

What we collect

This site has no visitor accounts and no sign-in for visitors. It collects three things.

Your inquiry

When you send the Start a project form, we store:

• your name and email address;
• your company name and phone number, if you give them;
• the type of project, your budget range and your timeline;
• the build package or Hosting & Care plan you are interested in, if you pick one;
• your message;
• the date and time you sent it.

Alongside it we keep our own notes on the inquiry and where it stands (for example, whether we have sent you a proposal).

Please don't put passwords, payment card numbers or other sensitive details in your message; we never need them at this stage. If you email or call us instead, we keep what you tell us in the same way.

Keyed hashes, to limit use of the form

To keep the form from being flooded, we limit how many inquiries can come from one connection. To do that we store a one-way keyed hash of your IP address: a scrambled value made from the address and a secret key, which lets us recognize repeat submissions without keeping the address. We don't store your IP address itself. The hash is kept in the record that counts submissions for the limit, and alongside your inquiry, so we can spot repeated abuse of the form.

We also limit how many confirmation emails one address can receive in a day, so nobody can use the form to send our email to someone over and over. For that we store a keyed hash of the email address you entered, made the same way, in the record that counts those confirmations. We use both hashes only to prevent spam and abuse.

Request logs kept by our hosting provider

Our hosting provider, Google Cloud, logs each request to this site: the time, the page requested, your IP address, your browser's user agent and the response. We use these logs only to keep the site secure and running, and to look into problems or abuse.

Cookies and tracking

This site sets no cookies for visitors, and runs no analytics, advertising or third-party tracking scripts at this time. If we ever add any, we will update this policy first. (Our own staff sign in to an admin area here; signing in sets one session cookie that keeps them signed in, and only for them.)

How we use it

• To reply to your inquiry and talk through your project.
• To prepare a proposal, if you ask for one.
• To keep ordinary business records of the inquiries we receive and the work we agree.
• To prevent spam and abuse of the form, and to keep the site secure.

We don't sell your personal information, and we don't share it with anyone for advertising.

Who else handles it

We use a small number of service providers to run this site and our business:

• Google (Firebase and Google Cloud) hosts the site and stores inquiries in its database, Cloud Firestore, on our behalf. The site runs in Google's us-east4 region in the United States. See Firebase's privacy and security information.
• Brevo delivers the site's email on our behalf: for each inquiry, a notification to us with the details you sent, and usually a confirmation to you. See Brevo's privacy policy.
• Google Workspace hosts our email, including info@titusapps.com: the notification about each inquiry arrives there, and so does any email you send us. See Google Workspace's security and privacy information.
• Stripe, if you become a customer, sends our invoices and handles billing, and runs the checkout when you subscribe to a plan online: it collects your payment details there, along with your name, email and billing address and the website address you give, and shares the subscription details (not your full card number) with us. When we set you up as a customer ourselves, we give Stripe your name, email address, phone number, company and website address for billing. Stripe processes payment details under its own privacy policy; we never see or store your full card number.

We may also disclose information where the law requires it, or where it is needed to protect the rights, property or safety of our customers, the public or us. We will update this list before we add another provider that handles personal information from this site.

How long we keep it

• Inquiries, and the notification email we receive about each one: as long as we need them to answer you and to keep sensible business records, then deleted. If you become a customer, your inquiry becomes part of your customer records and is kept with them.
• The hashes: the records that count submissions and confirmation emails are deleted automatically once their limit period has passed (an hour for submissions, a day for confirmations), usually within a day after that. The copy of the IP address hash stored with your inquiry is kept, and deleted, along with the inquiry.
• Email delivery logs: Brevo keeps a log of the emails it delivers for us, for its own retention period.
• Request logs: for Google Cloud's log retention period, which is 30 days by default.

You can ask us to delete your inquiry at any time, whether or not you go ahead with a project.

Your choices and rights

You can ask us for a copy of what we hold about you, to correct it, or to delete it. Email info@titusapps.com, ideally from the address you used in your inquiry, so we can confirm the request comes from you. There is no charge.

If you live in a US state with a consumer privacy law, such as California, you may have further rights, such as to know what we collect and why, and to opt out of the sale or sharing of your personal information. We don't sell or share personal information, but we will handle any request under those laws: email us and tell us which right you want to use. We will not treat you differently for using your rights.

If you live outside the United States, the law where you live may give you similar rights, including the right to complain to your data protection authority. Email us and we will help.

Security

Your inquiry travels over an encrypted (HTTPS) connection to a server route on this site, which checks it before storing it. Browsers cannot read or write our database directly: its security rules deny all browser access, so only our own server can reach it. Access to inquiries is limited to the people at Titus Hub Inc. who handle them. No website can promise perfect security, but if a breach affects your information we will tell you as the law requires.

Sites we build for customers

This policy covers titusapps.com only. The sites, stores and apps we build for customers belong to those customers:

• The information in a customer's site, such as their visitors' messages or their customers' orders, belongs to that customer, who is responsible for it as its controller. The customer's own privacy policy applies to it.
• Each customer's site runs in the customer's own Google Cloud project, on the customer's own billing account. While we manage the site, we are invited into that project as an administrator so we can build, run and support it. How we handle the information in it is set out in the customer's service agreement with us.

If you visited a site we built for another business and have a question about your information there, please contact that business directly.

Children

This site is for businesses and is not directed at children. We don't knowingly collect personal information from anyone under 16. If you believe a child has sent us an inquiry, email us and we will delete it.

Changes to this policy

We will update this page before we change what the site collects or who handles it. The date at the top always shows when it last changed.

Contact

Titus Hub Inc.
Email: info@titusapps.com
Phone: 631-977-7400

See also our Terms of Use.